The best! Never disappoints!They go above and beyond!
Always have blanks for the wierd keys. Get car fob batteries here, not at the dealer. Garage openers. Rapid lock changes after break in.
Very professional, Fast response time, Friendly, also came to help me out at 2am!!! I would recommend this place to everyone. Absolutely would do business here again. Thank you so much!!
Everyone I called on Monday morning for key services. Not realizing key shop is closed, but I spoke with TAMMY. I explained the issue with my car key, and she explained that I would have to call AAA and request for the shop to do the key service.
AAA called CLAREMONT KEY for service and TAMMY then tells them the opposite. My mouth drops to the floor, I call the shop,and she answered the phone. I explained to her exactly what she informed to do and she tells me she never spoke or had a conversation regarding key service. She then puts me on hold,when she returns back she tells me THAT SHE MIGHT HAVE HAD A CONVERSATION WITH ME REGARDING KEY SERVICE the day before. I reacted strongly in my tone,THEN SHE HANGS UP ON ME.
As a CONSUMER,I don't expect to be lied to or be given wrong information. In the past I've had great service with MARTY. It's a shame that they let a great and knowledgeable employee go.
VERY BAD CUSTOMER SERVICE!!!!!!!!!!!!!!!!
I had lost my car keys while on the security job. It is the weekend and i do not have a smart phone.
I took everything out of my car, checked the patrol car completely.
Called Triple A. And they called Lock and Key.
He gets there 15 mins early, I open the gate, he creates a key that will start my 2010 Toyota. Triple A pays $60 of $305. I get a second key for $60.
Next day I find my original keys. Go to the shop on Monday, shop closed.
Go to the shop Tuesday, find that my old keys can be 'added'. Done for free.
Good, competent, price as expected except for that last 'free'.
Great service. I have my locks Re-keyed today. I got a window when they would come and I got a call when he was on the way. Service was fast.
The lady on the phone was nice to me.
Owner is knowledgeable, and prices are more than reasonable.
Needed key cut for my 2005 Chrysler 300 C. Super helpful and diagnosed what was wrong with one of my key fobs. Very reasonable prices and I would highly recommend them.
Marty is the nicest, maybe EVER. I asked him for a quick locksmith service for my mailbox and after looking at one picture told me how much money I would be saving if I just drilled it out. Then I returned, he remembered my whole situation and then walked me step by step through the whole installation. I love any place that goes over and beyond!
I replaced a car key. It was 5 minutes in and out and surprisingly affordable. Very nice older man helped me. A tedious headache was made simple and pleasant.
Great honest people. I left some old locks to be picked and rekeyed. They did a great job, timely and very reasonable. I had dropped off these locks elsewhere, but others did not have the skill set to get it done.
I recommend these guys.
I needed a couple keys cut for my new place. I found these guys on Yelp and they were pretty nearby. The guy working was very friendly and chatty. He was playing some old-school Jazz vocals: Ella, Louis, etc. which was nice and a bit of a surprise. The keys he cut me were inexpensive and work great. I like to support local mom n pop shops rather than always defer to Home Depot or Ace for things like this. They need the business and you get the personal touch.
Will certainly be back if I ever need anything lock-related.
This will be the first time I'll be writing a 5-star review for a company that did not work for me and I did not pay. The reason for this review is because the staff at Claremont Lock & Key was very helpful, accommodating, and actually SAVED me money! I have a custom door with a broken locking mechanism. I wanted to replace it. The agent came out and spent about 30 minutes examining the lock, working the mechanism, and identifying the problem. He reviewed with us that the lock is not repairable and custom to the door; we would have to replace the entire door. He did not charge us a service fee for the visit, but gave us more information to take action. I will return to Claremont Lock & Key when I have need in the future.
Awful service. Will not recommend. As most locksmith closed earlier on Saturday so I called store first and confirmed it will open till 2pm. I drove all way up and arrived by 1:45pm. But they put close sign while door is still open. The technician onsite refused service while i was just trying to make some keys. We came to locksmith for a reason and shouldn't be treated this way. That's really an awful experience.
Wow, Marty sent out his highly knowledgeable tech Michael in a dire time of need and couldn't have been more pleased. The wife and mother in law left our old truck here and drove back to the Bay Area after the passing of my father in law. On our emotional return, we forgot to bring the keys for the truck. 90° outside and a behemoth of an obstacle is looking us straight in the face taking up the entire garage and blocking the ever so cool entrance of the house through the garage. Called Marty and the boys and they we're out here in what seemed mere seconds (maybe 20 minutes at most), and had the giant keyless monstrosity moved in less than an hour! Hey, if you need the kind of quality service you used to get back in the day, well folks, look no more, you've found your key losing/forgotten woes answered here at Claremont Lock & Key.
The gentleman working today was very helpful! He fixed my lock and took time to explain it!!
I gave him a totally worn down key and he worked his magic making me a new one. :-) Not sure what his name was, but I appreciate it!
Just off the phone w/ dispatch, asking questions about pricing, and he was dismissive "you need to call during the day"...yikes!
I had my Yamaha motorcycle key blank cut here. It worked perfectly on the first try. Reasonable prices.
They work with AAA and cut a lot of motorcycle keys. In fact, it turns out they stock a lot of the motorcycle key blanks, which is rare.
Awesome customer service. I would pay them a visit next time I need any key cut.
I needed my door lock fixed or replaced. I contacted Claremont Lock & Key and received clear information on how they bill and when they were available. Later that afternoon I received a call that the service tech, John, was on his way. He did an outstanding job, was able to repair my existing lock. I highly recommend this business to anyone in need of a locksmith. From the office staff to the on site technician, outstanding service.
I called them at 3am after I locked myself out of our house I just purchased. They answered on the 2nd ring. No one else would! They dispatched a locksmith to be there within the hour. I called back 45 min later to cancel. They were cool about it! That's a business that cares more about building a relationship than gouging when they could. Highly recommend! Great service even at 3am!!!
I locked my keys in my trunk like a dumb ass. I was in need of something fast and cheap bc I'm a graduate student and I'm in the process of moving. The guy came, got my info and unlocked my car. Other than being embarrassed everything went quite well. Thank you!
My front door assembly came loose, & I couldn't figure it out. The very nice serviceman (whose name I didn't get--sorry) showed me how it worked, and it was such an instant no-brainer for him that he didn't even charge us. My new go-to lock & key service!
Best customer service oh my goodness. Very helpful. Nice. And great all around. I usually dont give five stars but im making an exception. Thanks martyr