Kasper responded within minutes of me requesting for a quote. Was at my place of business the very next day to give me a better estimate. Reasonable price was given. Once I approved, Kasper started right then and there. Great service, will definitely use them again.
I will definitely refer this company to my friends and family. Kasper came out the next day and provided the material and installed the equipment fro our business doors. He took the time to adjust the door to fit and made sure the locks were perfect . While here he took the time to answer all my questions about locks and camera install for my home.
I was so pleased with the prompt and professional service from empire lock and key. I found them on yelp and was glad they were so close by. They rekeyed my whole house all 4 entry doors and the RV gate that needed extra TLC in the sweltering heat! He didn't stop until he had it all finished. I appreciated the quick service and his dedication to the work at hand. I'll definitely be using this company again for any locksmith services in the future.
AMAZING!!! Kasper was so nice and got the job done fast and perfectly! I really appreciated him coming out last minute on 4th of July to change out my locks. I am so happy with the excellent service I'll also be getting a quote for security cameras and a copy of my Honda key...oh and of course I'll recommend them to everyone! Thank you!!!
Excellent customer service!!! I needed two keys made and in less than fifteen minutes, they were willing to meet me locally and make the keys! Not only did they make me extra keys but they provided this quick service at NO charge!!! I was so impressed and would highly recommend them to anyone needing locksmith services!!!!
We have euro locks in our home, we just moved into our home and found we had an issue with our very pricey European locks, we weren't able to lock our doors. Replacement of each lock was more than $1000 per lock, we checked out Yelp for help, found Empire they were able to supply us with the hard to find parts needed to repair our door locks. They were fair and honest in diagnosing our lock issue, cut a few new keys, fixed our broken lock so we able to securely lock our doors and they even guaranteed their work, contact info saved for future reference. Happy customer.
I called Empire Lock & Key to have a front door lock rekeyed for a friend in Corona. Kasper showed up on time. He rekeyed that lock. While he was there, we inquired about 2 additional locks - a garage lock and a mailbox lock. These other 2 locks seemed to me to be fairly unique, but he was also able to rekey those locks. Kasper was very knowledgeable and did a great job. Two thumbs up!!!
I found Empire Lock & Key on yelp.
They have a Quick service & a very good job!
I defently recommended Empire Lock & Key!
Louk & kasper were very freindly & proffesional!
These guys know the job and I would use their service again for sure.
Thank you guys, you are the best!
We needed to have our house rekeyed and replace front door locks.
Kasper did a wonderful job in telling us what we needed, he was very professional and friendly, he was honest with the cost so that we can decide what best fit our needs and with cost in mind.
He did an excellent job! We highly recommend Empire Lock & Key!
Could not give me any idea for a quote over phone when I have a standard quik set dead bolt and lock ...a little language barrier too ! Great if you speak Spanish ..
I found this company on Yelp and sent a message for a quote when I had locked myself out. I was on my way to an appointment, but forgot my keys! Fortunately, my sister was able to take me. I got a response very quickly (within 5 minutes of sending the message). And I decided to call to let them know I'd be back after my appointment. After the appointment, I called to let them know I was on my way home and we practically parked at the same time! Kasper explained the entire process, the pricing (and pointed out their deal on Yelp!) and was very informative and professional. He wasn't able to unlock my door with his tools so he had to use a drill as his last resort - which worked! Kasper got the job done and tried his best before resorting to the drill. I recommend Empire Lock & Key to anyone that needs the services they offer. I'm very pleased with how everything was handled!
After 8pm our 2 yr old closed the bedroom door and locked himself in. Having just purchased this home we did not know where the key was (previous owner had all doors with its own keys.) Kasper answered the phone right away, got our info and showed up within 15min unbeknownst to him that there's a frantically crying toddler on the other side of this door. He got it unlocked and kindly recommended the type of knobs to replace on these doors. Quick, straight to the point, didn't charge an arm and a leg, and saved the night for us. Thanks again.
Locked myself out of my business. Don with Empire showed up in less than 20 minutes to assist me with my stupidity. After inspecting the existing lock he informed me that he may not be able to pick it...it may have to be drilled into and destroyed to get the door open.
After 20 minutes of trying he couldn't pick the lock (strangely, that pleased me on some level) and had to drill into it to get the door open. New cylinder installed and I am back in business.
They were fast and professional at a price less than I deserved for being an idiot.
5 stars for doing exactly as I expected, but faster.
Called Louk to re-key 3 doors, was at my house within the hour. Very reliable, knows what he's doing and very friendly. Highly recommend him for any lock and key issues you might have. We'll definitely use him again if I need additional work. Thank you!
Had my new house rekeyed same day service and Kasper was on time and fast! He was done in less then an hour. Highly recommended.
I started the quote process with Louk and was pleased enough to move forward. The chat was pleasant which led to booking conversation over the phone. Kasper provided the service. He appeared to be a kind hearted man even during the frustrating portions of dealing with my lock replacement. He even drove us to Lowe's to possibly obtain something else I needed. My concern was the final price. After speaking with Louk I was advised that they could not provide a final price without actually viewing the door even after sending multiple photos. Understandably so, I requested a range. The cost $85-$150. My true cost came to $195, $45 above the high quote and that included the Yelp discount. The cost includes a $25 service charge. I was advised prior to the work being done, but assumed it would not be additional since work was performed. Never assume.
Empire Lock & Key Locksmith saved us at 1:30 am on a Monday.
Louk answered the call at 1:30 am and was here within the hour. He came and within minutes he replaced the lock on the door to our company.
Within 20 minutes he provided us with a new lock, keys and a demonstration of how it all works.
You cannot go wrong calling Empire Locksmith. We tried others and they were all supposedly 24/7; but, Empire Locksmith is truly is a 24/7 service provider.
Great customer service from 24hr locksmith service. Quick arrival time especially at 930pm.Our deadbolt stopped working all of a sudden. Louk said that the chamber is worn down but he was able to save it and had it working again. He was able to save us money from having to have it completely replaced.
While the service could've been great, we were really disappointed that we were charged $25 for the guy to show up to our house and tell us he couldn't really help us without completely breaking off our Kwikset deadbolt. He insisted on charging us to remove it, but it would cost us X dollars to open the door and X dollars to provide/install a new Kwikset deadbolt. Well, we didn't need all of that since my Mom had kept our key 40 miles away. We declined the service, paid him $25, and went about our merry way back to Grandma's house.
I will say he was very nice, I just wish he would've asked this simple question before showing up to our house. It could've saved everyone time.
Joseph Paul O.
Very pleased, quick response time. Great price, Luke unlocked a bedroom door for me. Will def use again if needed.